Privacy Policy

This Privacy Policy explains how Tradition Casino generally collects, uses, stores and protects personal information when players visit the website, create or use an account, contact support or use casino services. It also explains how players can access, correct or request deletion of their information, withdraw consent to marketing and manage cookies.

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Information we may collect

Tradition Casino handles personal information that is reasonably needed to provide an online gambling service, maintain account security, support players and meet applicable obligations. The type and amount of information collected depends on how a player uses the website, which services are requested and which checks may be required. Some information is supplied directly by a player, while other information is generated when the website or its service providers process account activity.

Quick links

Information we may collect How information is used and shared Cookies, security and retention Your privacy rights and how to contact us

Account and contact details

When a player registers, updates an account or contacts support, the site may handle details such as a name, date of birth, residential details, username, password, telephone details and email address. It may also record account preferences, responsible gambling settings, communication choices, support conversations and information provided when a player asks for assistance. Some details are necessary to open and operate an account, while other information may be optional.

Identity and verification information

The site may request information or documents to confirm a player's identity, age, account ownership or eligibility to use a service. This can include identity documents, proof of address, information connected with the ownership or source of funds where appropriate, and records of verification checks. Verification information is used to help protect accounts, prevent impersonation, support anti-fraud procedures and meet obligations that apply to online gambling services.

Payment and transaction records

The site may handle records relating to deposits, withdrawals, bets, wins, losses, refunds, account adjustments and other transactions. Payment providers may process card, bank or alternative payment details on behalf of the service. Depending on the payment method, Tradition Casino may receive transaction status, account identifiers or limited payment information rather than complete payment credentials. Transaction records may also include dates, amounts, currency, status and information needed to investigate a payment or account query.

Device, technical and usage data

When a player visits or uses the website, technical information may be collected automatically. This may include an internet protocol address, browser type, device type, operating system, language settings, general location information, pages viewed, session times, referring website, login events and information about how features are used. This data can help maintain website performance, investigate suspicious activity, resolve technical problems and improve the player experience.

Information from service providers

Information may be received from payment providers, identity verification services, fraud prevention services, analytics providers, hosting providers, customer support tools or other suppliers that help operate the website. Where reasonably necessary, information from these sources may be combined with information provided by a player. This supports account administration, security, verification, transaction processing and customer support.

How information is used and shared

Personal information is used for clear and practical purposes connected with operating, protecting and improving the service. The main purposes may include:

Creating, verifying, administering and maintaining a player account.
Processing deposits, withdrawals, bets, refunds, account adjustments and other transactions.
Confirming identity, age, account ownership and eligibility to use the website.
Carrying out anti-fraud, security, risk and responsible gambling checks.
Detecting, preventing and investigating suspicious, unlawful or unauthorised activity.
Providing customer support and responding to account, payment, technical or privacy enquiries.
Managing account restrictions, responsible gambling tools and player protection requests where relevant.
Remembering preferences, personalising website content and improving the usability of the service.
Monitoring performance, testing features, fixing faults and maintaining website security.
Sending service communications, including account, security, transaction and operational messages.
Sending marketing communications where permitted and where consent or another appropriate basis applies.

Information is also used to meet applicable legal, regulatory, tax, accounting, court, law enforcement and other official requirements. It may be used to establish, exercise or defend legal rights, manage complaints, investigate disputes and enforce applicable website terms. If information is required for account operation or verification and a player does not provide it, some services may not be available or an account may not be able to remain active.

Marketing communications

Where marketing communications are sent, they may contain information about website features, promotions, events or other opportunities connected with the service. Players can withdraw consent to marketing at any time by using an unsubscribe option in a message, changing available communication preferences or contacting support@traditioncasino.wtf. Withdrawing consent to marketing does not stop essential service messages, including security notices, account updates, transaction confirmations or other communications needed to manage an account.

Sharing information

Information may be shared with carefully selected providers that help operate the website. These may include payment providers, identity and verification providers, fraud prevention services, hosting and technology providers, customer support platforms, analytics providers, professional advisers and other service partners. Providers should receive only information relevant to the service they provide and are expected to handle it appropriately.

Information may also be disclosed where reasonably necessary to comply with an official request, protect the rights or safety of players and others, investigate suspected fraud or unlawful conduct, enforce applicable terms, support a dispute or participate in a legal process. If the service or part of its operations is reorganised, transferred or combined with another business, information may be shared as part of that process, subject to appropriate protections.

Cookies, security and retention

Cookies and similar technologies

Tradition Casino may use cookies and similar technologies to make the website function, remember settings, maintain login sessions, support security, understand website usage and improve content or performance. Some cookies are necessary for account access, authentication and core features. Other cookies may support preferences, analytics or marketing where applicable.

Players can manage cookies through their web browser settings. Browser controls may allow a player to delete existing cookies, block some or all cookies, or receive a notice before cookies are stored. Disabling necessary cookies may affect the operation of website features, including login, account access and other functions that rely on an active session. Cookie choices may need to be repeated if a player uses a different browser or device.

Security measures

Reasonable technical, administrative and organisational measures are used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, secure connections, monitoring, staff procedures and safeguards applied by relevant service providers. Access to information is limited to people and providers who need it for a legitimate service, security, support or legal purpose.

No website, online transmission or storage system can be guaranteed to be completely secure. Players should use a strong and unique password, keep login details confidential, avoid sharing access to their account and log out when using a shared device. A player who suspects unauthorised access or unusual activity should contact support as soon as possible.

International processing

Personal information may be stored or processed using systems located in Australia or other countries, depending on the providers and technology used to operate the service. Where information is handled across borders, reasonable steps should be taken to support its protection and appropriate handling. Access to information remains limited according to the purpose for which it is needed.

Keeping information

Personal information is kept only for as long as it is reasonably needed for the purposes described in this Policy, unless a longer period is required or permitted. Some account, verification, payment, transaction, security and support records must be kept for a period required by law even after an account is closed. The length of time depends on the type of record and the reason it must be retained.

When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of. Closing an account does not necessarily result in the immediate deletion of every record, particularly where retention is needed for legal obligations, fraud prevention, financial records, dispute handling or the establishment and defence of legal claims.

Your privacy rights and how to contact us

Players may have rights in relation to the personal information held about them. Depending on the circumstances, a player may be able to ask for access to their data, correction of inaccurate information, deletion of information or withdrawal of consent to marketing. These rights can be affected by applicable requirements, verification needs, the rights of other people and the need to keep certain records.

Making a data rights request

To exercise a privacy right or ask a question about personal information, contact support@traditioncasino.wtf. This address can be used for requests to access personal information, correct inaccurate or incomplete information, delete personal information and withdraw consent to marketing. A request should include enough information to identify the relevant account and clearly explain what is being requested.

Access: ask for a copy of personal information held about you and, where appropriate, general information about how it is used.
Correction: ask for inaccurate, incomplete or outdated information to be corrected or updated.
Deletion: ask for your personal information to be deleted where it is no longer needed or where deletion is otherwise available. This may be limited when records must be kept for legal, security, transaction or dispute-related reasons.
Marketing consent: withdraw consent to marketing communications at any time. An unsubscribe link or account preference may also be available, but support@traditioncasino.wtf can be used for a direct request.
Privacy concern: raise a question or complaint about the handling of personal information so the matter can be reviewed.

Requests will be reviewed carefully, and additional information may be requested to confirm the identity of the person making a request. This helps prevent personal information from being disclosed to an unauthorised person. Information supplied for identity confirmation will be used for the request and related security purposes.

A request to delete information does not automatically close an account or cancel an outstanding account process. Similarly, closing an account does not remove the need to comply with retention requirements. Where a request cannot be completed in full, the reason will generally be explained, subject to any restriction on providing that information.

Keeping details accurate

Players should keep account details accurate and notify support when information changes. This is particularly important for contact details, identity information and payment-related information. Accurate information helps with account security, verification, transaction processing, responsible gambling support and timely responses to player enquiries.

Policy updates

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The latest version will be made available on the website. Players should review the Policy periodically, particularly when returning to use the service. Where an update is significant, additional notice may be provided through the website or by an appropriate account communication.